Terms & Conditions

Last updated: 2026-06-15

1. About these terms

These Terms & Conditions ("Terms") govern your use of the CleanCar mobile application and on-demand car cleaning services (the "Service") provided by CleanCar ("we", "us"). By placing a booking through the Service you agree to these Terms.

2. Bookings

When you place a booking you provide the vehicle registration number, contact phone number, location, and selected services. We will attempt to schedule a cleaner for the requested time slot. We may decline or reschedule a booking if the time slot becomes unavailable, in which case we will contact you.

3. Pricing & payment

Prices for each service are shown in the app before you confirm a booking. The final amount equals the sum of the selected basic and extra services. Payment is collected upon completion of the service unless agreed otherwise.

Extra-dirty surcharge. Vehicles with above-average soiling (e.g. heavy pet hair, deeply set stains, sand or building debris) may incur a surcharge. The cleaner will inform you of the estimated surcharge before any work begins; you may decide whether to proceed.

Larger vehicles. Mini-vans, vans and truck cabins may incur a surcharge. As with extra-dirty surcharges, the amount is communicated to you before the service starts.

4. Service location & customer obligations

Parking. The vehicle must be parked so that both doors on each side can be opened without obstructing traffic, pedestrians, or other people. A private space (driveway, private parking spot, garage stall) is ideal.

If the vehicle is parked in a way that violates traffic or other public regulations, any resulting tickets, fines or towing fees are the responsibility of the vehicle owner / person who placed the booking — not the cleaner.

Keys. If the vehicle needs to be moved to perform the cleaning, the cleaner may ask you to hand over the keys. By doing so, you authorize a short repositioning of the vehicle.

Power & water. Cleaners bring their own equipment. If the service is performed at a private location and additional power or water is required, please make them available.

Notice if the service can't go ahead. If the cleaning can't be performed for reasons on your side (no access, vehicle locked, location changed, keys not available, etc.) and you do not inform us in time (at least 2 hours before the scheduled start), a 50% no-notice fee may apply. See the Cancellation Policy for details.

5. Service execution & aftercare

Wet interior. After interior cleaning the vehicle may be damp. We recommend leaving the windows open for a while until the interior is fully dry.

Weather. In heavy rain, storms, freezing temperatures, or other unsafe conditions the appointment may be rescheduled at no charge.

Right to refuse service. We reserve the right to refuse a cleaning for reasons of safety, hygiene, unsafe parking, intoxication, or abusive behavior.

6. Vehicle condition

Pre-existing damage. We are not responsible for scratches, dents, paint chips, broken trim, or stains that existed before the appointment. A quick walk-around (or photos) at arrival documents the starting condition.

Biohazards / extreme contamination. Vomit, blood, urine, mold or drug residue may lead us to refuse the service; a partial fee may still apply.

Persistent odors. Chronic cigarette smoke, fuel smells or mildew cannot always be fully removed in a single visit. Multiple sessions may be required.

Aftermarket / fragile interiors. Please disclose vinyl wraps, alcantara, suede, exotic leather or paint-protection film in advance so appropriate methods can be used. Damage caused by undisclosed modifications is the customer's responsibility.

EVs / hybrids. No spraying near high-voltage components, charging ports, or 12 V access points; we use targeted methods in those areas.

7. Liability for damage during cleaning

Damage demonstrably caused by our cleaner during the service must be reported within 24 hours of completion, with photo evidence. Our liability is limited to the value of the affected booking, to the maximum extent permitted by law.

8. Items left in the vehicle

We accept no liability for cash, jewelry, electronics, glasses, documents, child-seat accessories or other valuables left in the vehicle. Please remove valuables before the appointment.

9. Pets, children & allergies

No pets or children in the vehicle during the cleaning. If you have allergies or sensitivities to fragrances or cleaning chemicals, please tell the cleaner before they start, so neutral products can be used.

10. Cancellations

You may cancel a booking at any time before its scheduled start. See our Cancellation Policy for details and any applicable fees.

11. Promo codes

Unless stated otherwise, promo codes are single-use, have no cash value, and cannot be combined with other offers.

12. Right to refuse service

We reserve the right to decline any booking on grounds of safety, hygiene, or clear misconduct, refunding any prepaid amount.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-app. Continued use of the Service after an update constitutes acceptance.

14. Governing law & jurisdiction

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent permitted, exclusive jurisdiction is Munich, Germany.

15. Contact

Questions? Reach us at info@cargrime.de or call us at +49 177 1914891.