Cancellation Policy

Last updated: 2026-06-15

1. Free cancellation window

You may cancel any booking free of charge up to 2 hours before its scheduled start time.

2. Late cancellations

If you cancel within 2 hours of the start time, a fee of 50% of the booking total applies. This covers reserved slot time and the cleaner's travel.

3. Customer no-shows

If the cleaner arrives at the agreed location but cannot start the service (vehicle unavailable, no access, etc.), the full booking price will be charged.

4. Customer late arrival

We allow a 15-minute grace period after the agreed start time. If you do not appear or release the vehicle within that window, the appointment is treated as a no-show (see Section 3).

5. Service cannot be performed due to customer-side reasons (no prior notice)

If the cleaning cannot be carried out for reasons attributable to the customer — e.g. no access to the vehicle, the vehicle is locked, the vehicle has been moved, keys are not handed over when needed, the parking spot is unsafe, pets or children remain in the vehicle, the customer refuses an extra-dirty surcharge etc. — and the cleaner has not been informed in time (at least 2 hours before the scheduled start), a fee of 50% of the booking total will be charged. This covers the reserved slot and the cleaner's travel.

6. Cancellations by us

If we have to cancel your booking — e.g. extreme weather (storm, freezing temperatures, hail, heavy rain), a vehicle or equipment issue, or no available cleaner — you pay nothing. We will offer a reschedule and, where possible, a discount on your next booking.

For safety reasons the cleaner on site may also decline or reschedule a cleaning (e.g. unsafe weather, unsafe parking). No fee applies in that case either.

7. How to cancel

Open the booking in the app and use the cancel option, or contact us at info@cargrime.de or by phone at +49 177 1914891.

8. Refunds

Refunds for already-paid bookings are processed to the original payment method within 5 business days.